Terms of Service

Last updated: 03 November 2025

Please read these Terms and Conditions (“Terms”) carefully before using our website or placing an order. By accessing our site or purchasing from EPMS Supplies Ltd, you agree to be bound by these Terms.

1. Company Information

EPMS Supplies Ltd
Unit 1, The Moorings, Waterside Industrial Park
Waterside Road, Leeds LS10 1RW
Company Number: 12345678
VAT Number: GB123456789
Email: webstore@epms-supplies.co.uk
Telephone: 0300 124 6990

2. Use of Our Website

You agree to use our website lawfully and not for any fraudulent or unauthorised purpose. We reserve the right to suspend or terminate access to users who breach these terms.

3. Products and Orders

Product Descriptions: We aim to ensure all product information is accurate. However, errors may occur, and we may correct them without notice.

Availability: All products are subject to availability. We may cancel or refuse orders where items are out of stock or incorrectly priced.

Order Confirmation: Once your order is placed, you will receive an email acknowledging receipt. This does not constitute acceptance. A contract is formed only when we dispatch the goods.

4. Pricing and Payment

Prices are shown in GBP and include VAT where applicable.

Payment must be made in full at the time of ordering.

We accept credit/debit cards and other payment methods shown at checkout.

We may change prices at any time, but changes won’t affect confirmed orders.

5. Delivery

Delivery times are estimates and not guaranteed. Delays may occur due to factors beyond our control.

Risk in the goods passes to you upon delivery.

You are responsible for providing accurate delivery information. We are not liable for delays or losses caused by incorrect details.

6. Cancellations and Returns

Consumer Rights: If you’re a UK consumer, you have the right to cancel your order within 14 days of receiving the goods.

Returns Process: Items must be returned unused and in original packaging. Return costs are your responsibility unless the item is faulty.

Refunds: Refunds will be processed within 14 days of receiving the returned goods or proof of return.

For return enquiries, email: webstore@epms-supplies.co.uk

7. Faulty or Damaged Goods

If an item is faulty, damaged, or not as described, contact us within 7 days of delivery. We will offer a replacement, repair, or refund in line with UK consumer law.

8. Intellectual Property

All content on this website, including text, graphics, logos, and images, belongs to EPMS Supplies Ltd or its licensors. You may not copy, reproduce, or use any content without our written permission.

9. Liability

We are not liable for indirect or consequential losses.

Our total liability for any claim will not exceed the amount paid for the product in question.

Nothing in these terms limits your rights under UK consumer law or excludes liability for death or personal injury caused by negligence.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales.

11. Changes to Terms

We may update these Terms from time to time. The latest version will always appear on our website. Continued use of the site after updates means you accept the revised Terms.

12. Contact Us

EPMS Supplies Ltd
Unit 1, The Moorings, Waterside Industrial Park
Waterside Road, Leeds LS10 1RW
Email: webstore@epms-supplies.co.uk
Telephone: 0300 124 6990